Customer Care

We’re Here to Help

Questions about your order, the mailing schedule, or one of our story worlds? Write to us at **writeme@storymailco.com**, use the contact form on our website, or send us a direct message through one of Story Mail Co.’s official social media accounts.

We generally respond within 24–48 hours. Occasionally, a reply may be filtered into a spam, junk, or promotions folder, so please check those folders if you are waiting to hear from us.

Changing or Canceling an Order

To request an order change or cancellation, email **writeme@storymailco.com** within 24 hours after placing your order. Include your order number and the email address used at checkout. After the 24-hour window, orders enter fulfillment and can no longer be changed or canceled.

Missing, Damaged, or Incorrect Letters

If a letter arrives damaged or you receive the wrong item, contact us within 24 hours after delivery and include your order number, a description of the problem, and photographs when possible. If an expected letter does not arrive, contact us as soon as you notice that the normal mailing schedule has been missed. We will review the mailing information and, when appropriate, send a replacement.

Story Mail Co.

PO Box 172

Kellogg, ID 83837

United States

**Email:** writeme@storymailco.com