Privacy Policy

Overview

Story Mail Co. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit **storymailco.com**, place an order, receive a gift, download a free digital item, contact us, or otherwise interact with Story Mail Co.

For purposes of this Privacy Policy, “Story Mail Co.,” “we,” “us,” and “our” refer to Story Mail Co., located at PO Box 172, Kellogg, Idaho 83837, United States. “Services” means our website, store, products, communications, and related services.

## Personal Information We Collect

Depending on how you interact with us, we may collect:

- **Contact information**, such as your name, email address, telephone number, billing address, and mailing address.
- **Gift-recipient information**, such as the recipient’s name and mailing address. We use this information to fulfill and support the gift order.
- **Order information**, such as products purchased, order history, gift details, fulfillment status, and customer-service communications.
- **Payment information.** Payments are processed by third-party providers such as Shopify Payments, Shop Pay, or PayPal. Story Mail Co. does not receive or store complete payment-card numbers.
- **Account information**, if you create or use a customer account through our store.
- **Marketing preferences**, including whether you have agreed to receive promotional email or other marketing communications.
- **Device and usage information**, such as IP address, browser and device type, cookie identifiers, pages viewed, links selected, referring pages, and interactions with our website or advertising.
- **Information you provide voluntarily**, including messages, reviews, survey responses, social media interactions, and information submitted through contact forms.

## How We Collect Information

We collect personal information:

- Directly from you when you order, contact us, sign up for marketing, download a free item, or otherwise provide information.
- From a purchaser when that person sends a Story Mail Co. product to you as a gift.
- Automatically through cookies, pixels, analytics tools, and similar technologies.
- From service providers and business partners that support our store, payments, marketing, analytics, fulfillment, and advertising.

## How We Use Personal Information

We may use personal information to:

- Process payments and fulfill, mail, and support orders.
- Deliver letters and gifts to the correct recipient.
- Communicate about orders, scheduled mailings, service messages, and customer-care requests.
- Provide free digital downloads requested by a customer.
- Detect, investigate, and prevent fraud, security incidents, and misuse.
- Operate, maintain, analyze, personalize, and improve our website and products.
- Send promotional email or other marketing when you have signed up or when otherwise permitted by law.
- Measure advertising performance and deliver or improve advertising.
- Comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

## How We Disclose Personal Information

We may disclose personal information to service providers and business partners that perform services for us, including:

- **Shopify**, which hosts our online store and processes store and customer information.
- **Payment providers**, including Shopify Payments, Shop Pay, and PayPal.
- **Shipping and fulfillment providers**, including USPS and UPS.
- **Email and marketing providers**, including Omnisend.
- **Analytics and advertising providers**, including Google Analytics, Meta, and TikTok.
- Technology, security, fraud-prevention, professional-advisory, and customer-support providers.

These parties may process information under their own terms and privacy policies. We may also disclose information when required by law; to respond to lawful requests; to protect our customers, business, or rights; or as part of a merger, financing, sale, reorganization, or transfer of all or part of our business.

We do not sell personal information for money. However, some uses of advertising cookies, pixels, or similar technologies may be considered “selling,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Where required, you may opt out through the **Your Privacy Choices** link in our website footer or by contacting us at **writeme@storymailco.com**.

## Cookies and Advertising Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, understand website use, measure campaigns, prevent fraud, and support advertising.

You can manage available privacy choices through our cookie banner or the **Your Privacy Choices** link in the footer. You may also adjust your browser settings, although blocking certain cookies may affect website functions. Where required by applicable law, we honor recognized browser-based opt-out signals, such as Global Privacy Control, through the privacy tools configured for our Shopify store.

## Marketing Communications

We send promotional email only when customers have signed up or when otherwise permitted by law. You may unsubscribe at any time by using the unsubscribe link in a marketing email. Even if you unsubscribe from marketing, we may still send non-promotional messages about an order, mailing, account, or customer-service request.

## Gift Recipients

When a purchaser sends a product as a gift, we receive the recipient information needed to deliver it. We use gift-recipient information for fulfillment, order support, fraud prevention, and legal compliance. We do not add gift recipients to promotional marketing lists merely because they received a gift.

## Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and meet legal obligations. Retention periods vary according to the type of information and why it was collected. When information is no longer reasonably required, we may delete or deidentify it, subject to technical and legal limitations.

## Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

## Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of personal information; obtain a copy of certain information; or opt out of certain targeted advertising, sharing, or sales.

To submit a request, email **writeme@storymailco.com**. We may need to verify your identity before completing a request. You may also use an authorized agent where applicable. We will not unlawfully discriminate against you for exercising a privacy right.

## Children’s Privacy

Story Mail Co. is intended for adults age 18 and older. Although our stories may be clean in content, they are not designed or marketed for children. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact **writeme@storymailco.com** so we can review and, where appropriate, delete it.

## Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Story Mail Co. is not responsible for those practices.

## Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice.

## Contact Us

For privacy questions or requests, contact:

Story Mail Co.

PO Box 172

Kellogg, ID 83837

United States

**Email:** writeme@storymailco.com