Refund Policy

All Sales Are Final

Story Mail Co. products are prepared and scheduled for fulfillment after purchase. We do not accept returns or exchanges, and all sales are final except where a cancellation or refund is required by applicable law.

24-Hour Cancellation Window

You may request a change or cancellation within 24 hours after placing your order. Email **writeme@storymailco.com** and include your order number and the email address used at checkout.

After 24 hours, the order enters fulfillment and can no longer be changed, canceled, returned, or refunded. This includes orders delivered through a sequence of letters. Choosing not to continue reading or changing your mind after one or more letters have been mailed does not cancel the order or create a right to a refund.

One-Time Purchases and Payment Plans

Every Story Mail Co. order is a one-time purchase. Story Mail Co. does not sell subscriptions, and orders do not automatically renew.

If you choose a payment-plan or installment option at checkout, the installments divide the price of that one-time purchase. They do not convert the order into a subscription. The payment provider’s terms govern the payment schedule, approvals, fees, and collection of installments. After Story Mail Co.’s 24-hour cancellation window, any remaining installment obligations continue according to the payment provider’s terms, except where applicable law provides otherwise.

Damaged, Missing, or Incorrect Items

If an item arrives damaged or incorrect, contact **writeme@storymailco.com** within 24 hours after delivery. If an expected letter does not arrive, contact us as soon as you notice the missed mailing. Include your order number, a description of the problem, and photographs when possible.

Our remedy for an eligible damaged, missing, or incorrect item is a replacement letter or replacement product. We do not ordinarily issue refunds or store credit for these issues.

Nonrefundable Items

The following are nonrefundable except where required by law:

- Story letters and completed story series
- Boxed sets and all-at-once season purchases
- Sale or promotional items
- Gift cards
- Any paid digital product that may be offered in the future
- Orders for which any part has already entered fulfillment

Free digital downloads have no purchase price and are not eligible for a refund.

Fulfillment Delays or Inability to Fulfill

If Story Mail Co. cannot ship an order as promised, we will provide any notice, opportunity to accept a revised shipping date, cancellation, or refund required by applicable law. Nothing in this policy limits rights that cannot legally be waived.