Shipping Information

Where We Ship

Story Mail Co. currently ships physical products only within the United States. We do not offer international shipping at this time.

Free Shipping

Standard shipping is included with every physical Story Mail Co. order. There is no separate standard shipping charge.

Processing and Mailing Schedule

Orders are normally processed within 2–3 business days after purchase. Business days are Monday through Friday, excluding federal holidays.

Unless a product page states otherwise, story letters are mailed individually approximately every two weeks. Your purchase is a single, one-time order that is fulfilled through a series of scheduled mailings. **It is not a subscription, and it does not automatically renew.**

Some products may offer an all-at-once shipping option. If selected, the applicable letters or seasons will be shipped together instead of on the standard two-week mailing schedule.

Carriers and Tracking

Orders are shipped through USPS or UPS.

Most individual story letters are mailed without tracking. Tracking is generally provided for boxed products, including applicable welcome boxes, eligible prequel packages, and all-at-once season purchases. When tracking is available, the tracking information will be sent to the email address provided with the order.

Delivery Estimates

Processing and mailing dates describe when Story Mail Co. expects to place an item with the carrier. Carrier transit times are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other events outside our control may affect delivery.

If we cannot mail an order within the time stated at purchase, we will provide any notice, cancellation option, or refund required by applicable law.

Address Accuracy

Please confirm the recipient’s complete mailing address before submitting an order, especially when sending a gift. To request an address correction, email **writeme@storymailco.com** within 24 hours after ordering.

After the 24-hour change window, we cannot guarantee that an address can be updated. Story Mail Co. is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the purchaser, but we encourage you to contact us so we can review the situation and determine whether a replacement is possible.

Missing, Damaged, or Incorrect Mail

If an item arrives damaged or incorrect, contact **writeme@storymailco.com** within 24 hours after delivery. Include your order number, a description of the issue, and photographs when possible.

If an expected letter appears to be missing, contact us as soon as you notice that the normal mailing schedule has been missed. We will investigate the order and mailing details and, when appropriate, send a replacement letter. Because most individual letters are not tracked, replacement decisions are made after reviewing the circumstances of the order.

Questions? Email **writeme@storymailco.com**.